ARROW Manager Troubleshooting

Most problems with ARROW Manager come down to connectivity, not the device itself, and the Dashboard is built to show you that fast. Before digging in, glance at the health banner at the top: it tells you whether the device can reach its VPN host, and the Network, Cellular, and VPN cards show the state of each connection. That is often enough to point you at the real issue. This guide covers the common cases and how to work through them.

ARROW Manager dashboard with the VPN connectivity health banner and status cards

The Dashboard health banner and status cards are the quickest way to spot a connection problem

You cannot log in. If the login button does nothing, or you get an error after entering credentials, or the page just sits there, work through the usual suspects in order: confirm the username and password are right, clear your browser cache and cookies, try a different browser, and check that you can actually reach the device. If everything checks out and you still cannot get in, your account may be inactive, so contact your administrator.

Your session expired out of nowhere. Getting bounced to the login page with a “session expired” message is normal after a stretch of inactivity, so just sign in again. If it keeps happening, your connection to the device is probably unstable; check that first, and contact your administrator if it continues.

You get an access denied page after logging in. Your credentials worked, but your account may not be permitted to use the feature you tried to open. Contact your administrator to confirm your access level.

Connection Issues

You cannot reach ARROW Manager. A “cannot connect” or “site unreachable” error, or a page that never loads, almost always means the network path to the device is broken rather than the device being down. Check these in order:

Check	Action
VPN connection	Ensure your NetBird VPN shows “Connected”
IP address	Verify you are using the correct device address
Device status	Confirm the device is powered on
Network	Check your own internet or network connection

If all of those look right, try pinging the device from the command line, and try a different connection method (the local network if VPN is failing). If the device itself appears offline, contact your administrator.

The page loads very slowly. Check your connection speed, refresh with Ctrl+R or Cmd+R, clear your browser cache, and close other bandwidth-heavy applications.

The Dashboard shows “No Data”. Empty metrics or blank graphs usually just mean data is still loading, especially right after the device boots. Wait a moment and refresh. If other sections work but this one does not, give the device a few minutes to finish starting up.

VPN Issues

VPN Shows Disconnected

If the VPN card on the Dashboard reads “Disconnected”, or you cannot reach the device by its VPN IP, open the VPN section to confirm the state. When healthy, it shows a green CONNECTED badge with the device’s VPN IP, peer and relay counts, and NetBird identity. When it is not connected, the checks here help you narrow down why.

ARROW Manager VPN section showing NetBird connection status and identity

The VPN section shows the NetBird connection state, peers, relays, and identity

Most of the time the fix is patience: give it a few minutes, since the VPN often reconnects on its own. While you wait, confirm the device has internet at all, since the tunnel cannot come up without it. If it stays down, the cause is usually one of these, and your administrator can help with the first and third:

Cause	What to do
VPN service stopped	Ask your administrator to check the VPN service on the device
Network firewall	Make sure VPN traffic is not being blocked on your network
Internet outage	Verify the device has working internet connectivity

VPN Connection Unstable

If the VPN keeps connecting and dropping, and your access to ARROW Manager comes and goes with it, the culprit is almost always a shaky internet connection on one end or the other. Check the stability of your own connection and the device’s. If both look solid and it still flaps, contact your administrator.

Settings Issues

Settings will not save. If your changes do not stick or you get an error when saving, the form is usually rejecting something: make sure every required field is filled in and the values are valid, such as a correctly formatted IP address. If it all looks right, refresh the page and try again in case it was a temporary hiccup.

WiFi or static IP configuration is not working. These fail for predictable reasons. For WiFi, the SSID is often misspelled or the password mistyped, and the network needs to be in range, so re-enter both carefully. For a static IP, confirm the address is not already in use, that the subnet mask and gateway are correct, and check with your network administrator if you are unsure of the right values.

Setting	Check
WiFi	SSID and password are correct, network is in range
Static IP	Address is valid and not already in use
Gateway	Gateway is correct and reachable

Update Issues

Updates are driven by the ARROW Portal, not the device, so most update questions come down to timing rather than something you can fix locally. If the status sits on “Pending” for a while, or the version number has not changed after an update you were expecting, give it time to download and install, then check the update status in the ARROW Portal. If it still looks stuck, contact your administrator. See Software Updates for how updates reach the device.

Browser Issues

The interface looks broken or features do not work. Switch to a different browser (Chrome is the most reliable), clear your cache and reload, disable any extensions that might interfere, and make sure your browser is up to date.

Copy and paste does not work in the terminal. Use the terminal’s own shortcuts, Ctrl+Shift+C to copy and Ctrl+Shift+V to paste. The right-click menu works in some browsers, and if clipboard access is blocked entirely, try Chrome.

Getting More Help

If none of this resolves your issue, gather a few details before you reach out: the device’s serial number or identifier, what you were trying to do, any error messages, and a screenshot if you can. Then contact your administrator with that information. It is also worth checking the device’s status in the ARROW Portal, which may show the problem from the other side.

Quick Reference

Issue	First Thing to Try
Can’t log in	Clear browser cache, try different browser
Can’t connect	Check VPN connection
Slow loading	Refresh page
Settings won’t save	Check for validation errors
VPN disconnected	Wait for auto-reconnect
Display broken	Try Chrome browser

Overview - ARROW Manager features
Authentication - Login help
Accessing ARROW Manager - Connection methods