Software Updates
Keeping the device current is handled for you, which matters on a device you may never physically touch again after it ships. This guide explains how updates reach the device and where to check on them in ARROW Manager.
How Updates Work
Section titled “How Updates Work”You do not manage updates on an ARROW device, and that is by design. The device checks for updates on its own and installs them on a schedule your organization sets in the ARROW Portal. In practice that means the portal schedules an update, the device picks it up on its next check, downloads and installs it in the background, and keeps running the whole time. Nothing to download, nothing to click.
Checking Update Status
Section titled “Checking Update Status”To see where the on-device services stand, open Settings in ARROW Manager. The Network section has a Network Manager panel showing the current version, the target version, when it last checked, and a plain-language status like “System Up to Date”. Click Refresh to re-check on demand. A File Hash Comparison section lets you confirm the installed files match the expected release, which is the check to run if you suspect an update did not land cleanly.
Settings shows the current and target versions, last-checked time, and update status
Settings shows the current and target versions, last-checked time, and update status
Status Indicators
Section titled “Status Indicators”| Status | What It Means |
|---|---|
| Up to Date | The service is running the latest version |
| Update Available | A newer version is ready and will be installed |
| Updating | An update is currently being installed |
The device’s auto-update and firmware settings live in the Updates section of Settings, listed as “Auto-update & firmware”.
What You Can and Cannot Do
Section titled “What You Can and Cannot Do”From ARROW Manager you can watch, but not drive. You can hit Refresh in the Network Manager panel to pull the latest status from the portal, compare the current and target versions to see whether an update is pending, and otherwise just keep working while it installs on schedule.
What you cannot do from the device is start an update yourself, choose when updates run, or skip or postpone one. That control lives in the portal on purpose, so a fleet stays consistent. If the timing needs to change, your administrator can adjust the schedule, push an update sooner, or hold one back, and tell you when it will land.
What Happens During an Update
Section titled “What Happens During an Update”An update downloads in the background, installs automatically, restarts any services it touched, and the device carries on. Most of the time you will not notice. The one thing you may see is the VPN briefly dropping and reconnecting if the update restarts it, and the status in Settings moving along as it progresses.
Once it is done, your settings carry over untouched and the device runs as normal. If you want to confirm it worked, check the new version in the Network Manager panel.
Troubleshooting Updates
Section titled “Troubleshooting Updates”The version has not changed after an update you expected. Give it a little time, since the update may still be processing or the download may have been slowed by the network, then click Refresh in the Network Manager panel. If the version is still old a day later, contact your administrator.
The VPN dropped after an update. Some updates restart the VPN, so wait a few minutes for it to reconnect on its own. If it stays down, check the VPN section in ARROW Manager and contact your administrator.
The device feels slow right after an update. Wait a few minutes and refresh the page. It usually settles once the update fully finishes.
Related Documentation
Section titled “Related Documentation”- Overview - ARROW Manager features
- Troubleshooting - More solutions