Arrow Manager Troubleshooting
This guide covers common issues you may encounter when using Arrow Manager and how to resolve them.
Login Issues
Section titled “Login Issues”Cannot Log In
Section titled “Cannot Log In”Symptoms:
- Login button doesn’t respond
- Error message appears after entering credentials
- Page stays on login screen
Screenshot Coming Soon
Login error message example Screenshot
Solutions:
| Problem | Solution |
|---|---|
| Wrong credentials | Verify your username and password are correct |
| Account issue | Contact your administrator to verify your account is active |
| Browser problem | Clear cache and cookies, then try again |
| Network issue | Check your connection to the device |
Step-by-step troubleshooting:
- Double-check your username and password
- Clear your browser’s cache and cookies
- Try using a different browser (Chrome, Firefox, Edge)
- Verify you can reach the device (check network connection)
- Contact your administrator if problems continue
Session Expired Unexpectedly
Section titled “Session Expired Unexpectedly”Symptoms:
- Suddenly redirected to login page
- “Session expired” message appears
Solutions:
- Log in again - this is normal after periods of inactivity
- If it happens frequently, check your network connection stability
- Contact your administrator if the issue persists
Access Denied After Login
Section titled “Access Denied After Login”Symptoms:
- Login succeeds but you see an error page
- Cannot access certain features
Solutions:
- Your account may not have permission for certain features
- Network admin accounts can only access Settings and WiFi pages
- Contact your administrator to verify your access level
Connection Issues
Section titled “Connection Issues”Cannot Reach Arrow Manager
Section titled “Cannot Reach Arrow Manager”Symptoms:
- Browser shows “cannot connect” or “site unreachable”
- Page never loads
Screenshot Coming Soon
Connection error in browser Screenshot
Solutions:
| Check | Action |
|---|---|
| VPN connection | Ensure Netbird VPN is connected |
| IP address | Verify you’re using the correct device address |
| Device status | Confirm the device is powered on |
| Network | Check your internet/network connection |
Step-by-step troubleshooting:
- Verify your VPN client shows “Connected”
- Double-check the device IP address
- Try pinging the device from command line
- Try a different connection method (local network if VPN fails)
- Contact your administrator if the device appears offline
Page Loads Very Slowly
Section titled “Page Loads Very Slowly”Symptoms:
- Dashboard takes a long time to appear
- Data doesn’t refresh
Solutions:
- Check your network connection speed
- Refresh the page (Ctrl+R or Cmd+R)
- Clear browser cache
- Close other bandwidth-heavy applications
Dashboard Shows “No Data”
Section titled “Dashboard Shows “No Data””Symptoms:
- Metrics display as empty or zero
- Graphs don’t populate
Solutions:
- Wait a moment - data may still be loading
- Refresh the page
- Check if other sections work normally
- The device may be starting up - wait a few minutes
VPN Issues
Section titled “VPN Issues”VPN Shows Disconnected
Section titled “VPN Shows Disconnected”Symptoms:
- VPN status shows red or “Disconnected”
- Cannot access device via VPN IP
Screenshot Coming Soon
VPN disconnected status indicator Screenshot
Solutions:
| Cause | Solution |
|---|---|
| VPN service stopped | Contact administrator to check VPN status |
| Network firewall | Ensure VPN traffic isn’t blocked |
| Internet outage | Verify device has internet connectivity |
What to try:
- Wait a few minutes - VPN may reconnect automatically
- Check if the device has internet access
- Contact your administrator if VPN stays disconnected
VPN Connection Unstable
Section titled “VPN Connection Unstable”Symptoms:
- VPN keeps connecting and disconnecting
- Intermittent access to Arrow Manager
Solutions:
- Check your internet connection stability
- The device’s network connection may be unstable
- Contact your administrator if issues continue
Settings Issues
Section titled “Settings Issues”Settings Won’t Save
Section titled “Settings Won’t Save”Symptoms:
- Changes don’t apply after clicking Save
- Error message when saving
Solutions:
- Check that all required fields are filled in
- Verify the values are valid (e.g., correct IP format)
- Wait and try again - there may be a temporary issue
- Refresh the page and try again
Network Configuration Not Working
Section titled “Network Configuration Not Working”Symptoms:
- WiFi doesn’t connect after configuration
- Static IP not applying
Solutions:
| Setting | Check |
|---|---|
| WiFi | Verify SSID and password are correct |
| Static IP | Ensure IP address format is valid |
| Gateway | Confirm gateway is reachable |
For WiFi issues:
- Verify the network name (SSID) is spelled correctly
- Re-enter the WiFi password carefully
- Ensure the WiFi network is in range
For static IP issues:
- Confirm the IP address isn’t already in use
- Verify subnet mask and gateway are correct
- Check with your network administrator for correct settings
Update Issues
Section titled “Update Issues”Update Status Shows “Pending”
Section titled “Update Status Shows “Pending””Symptoms:
- Update available but not installing
- Status stays “pending” for a long time
Solutions:
- Updates are managed by the Arrow Portal
- Your device will update automatically when scheduled
- Contact your administrator for update status
Device Shows Old Version
Section titled “Device Shows Old Version”Symptoms:
- Version number hasn’t changed after expected update
Solutions:
- Updates may take time to process and install
- Check the Arrow Portal for update status
- Contact your administrator if updates seem stuck
Browser Issues
Section titled “Browser Issues”Display Problems
Section titled “Display Problems”Symptoms:
- Interface looks broken or misaligned
- Features don’t work properly
Solutions:
- Try a different browser (Chrome works best)
- Clear browser cache and reload
- Disable browser extensions that might interfere
- Update your browser to the latest version
Cannot Copy/Paste in Terminal
Section titled “Cannot Copy/Paste in Terminal”Symptoms:
- Copy/paste doesn’t work in web terminal
Solutions:
- Use keyboard shortcuts: Ctrl+Shift+C (copy), Ctrl+Shift+V (paste)
- Right-click menu may work in some browsers
- Some browsers restrict clipboard access - try Chrome
Getting More Help
Section titled “Getting More Help”If these solutions don’t resolve your issue:
-
Gather information:
- Your device’s serial number or identifier
- What you were trying to do
- Any error messages you see
- Screenshots if possible
-
Contact your administrator with this information
-
Check device status in the Arrow Portal
Quick Reference
Section titled “Quick Reference”| Issue | First Thing to Try |
|---|---|
| Can’t log in | Clear browser cache, try different browser |
| Can’t connect | Check VPN connection |
| Slow loading | Refresh page |
| Settings won’t save | Check for validation errors |
| VPN disconnected | Wait for auto-reconnect |
| Display broken | Try Chrome browser |
Related Documentation
Section titled “Related Documentation”- Overview - Arrow Manager features
- Authentication - Login help
- Accessing Arrow Manager - Connection methods